VAT & Tax Refunds
Our products are pre-owned goods. Where applicable, sales are subject to the margin scheme for second-hand goods. VAT is not shown separately and cannot be reclaimed or refunded.
Export Clearance
Shipments outside the European Union require proper export customs clearance. This process may take up to 48 business hours. Shipping can only be arranged once export clearance has been obtained.
Import Duties & Taxes
Import duties, customs fees, local taxes and other charges are not included in our prices or shipping costs and are entirely the buyer’s responsibility.
Shipping
Unless otherwise agreed in writing, all orders are shipped fully insured via express shipping.
Returns on International Exports
Returns, cancellations and refunds on international exports are generally excluded once the transaction has been completed or the goods have been dispatched, except where required by applicable law.
U.S. Clients – Orders Above EUR 25,000.00
For shipments to the United States with an insured merchandise value exceeding EUR 25,000.00, a verifiable business delivery address is required to ensure full transport insurance coverage. Without a suitable business address, we may be unable to dispatch the goods.
